Chief Knowledge Officer

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Chief Knowledge Officer (CKO)


What is a chief knowledge officer

CKO appeared in the early 1990s, also known as knowledge director or knowledge director, which refers to the special responsibility within a company or enterpriseknowledge management Administrative officer. CKOknowledge management A new senior position within the enterprise represents the senior knowledge executive.

The establishment of CKO meansknowledge management It has officially become an important management content of the company and will serve the companyKnowledge management strategyPlay an important role in the realization and development of.

Responsibilities of the Chief Knowledge Officer

CKO's work often involves supervising the acquisition and dissemination of knowledge through technology, and CKO must alsoknowledge management The same as affecting the use of knowledgecorporate cultureIn combination, quantitative evaluation and economic benefits should also be considered. Therefore, the international famous knowledge management authorityTom DavenportThe key responsibilities of CKO are summarized as follows: creating knowledge management infrastructure; Cultivate a knowledge oriented culture; Make the above two produce benefits.

  Michael J.PernbertonFurther summarize the responsibilities of CKO as follows:

  • CKO should be the first advocate of learning and knowledge development in the organization;
  • CKO is responsible for designing and establishing the organization's knowledge infrastructure, including trainingknowledge base, librarydata warehouse , research groups, and contacts with external academic organizations;
  • CKO should be the contact between the organization and external knowledge suppliers, which may be consulting experts, publishers, information suppliers, database suppliers, etc;
  • CKO shall help the company to find information from the companyinformation sourceThe way to extract knowledge in order to maximize the useful knowledge of the documents collected in the library and filing cabinet;
  • No matter where employees are, CKO shall ensure that the organization's computer system and network can provide employees with 24-hour, uninterrupted and effective services, and ensure that the information and knowledge input into the system have been organized, edited and indexed, so as to ensure the maximum utilization in the future;
  • CKO should make every effort to overcome the inertia of people unwilling to share knowledge and cultivate a kind of cooperation and cooperation within the organizationteam spirit

  Michael Earl and LAN ScottWe believe that CKO should assume the following roles.

  • Entrepreneurs. CKO must have strongEntrepreneurship, try your best to do something and give the company a competitive advantage.
  • Consultant. CKO must be able to spread new ideas, listen to others' opinions on knowledge management and give strong support.
  • technician. CKO must be fromstrategyHave a high understanding of IT capabilities and opportunities, and believe in their own judgment on it.
  • Environmental experts. CKO must be able to design and establish a good humanistic environment, which can stimulate and promote formal or informal interpersonal communication and promote the creation and dissemination of internal knowledge.

  David ColemanIt is considered that the main responsibilities of CKO include the following aspects.

  • For all business unitsknowledge management Support, resources and advice required.
  • Identify allknowledge management And cooperation projects, and organically link them to support cooperation.
  • Support knowledge management, more effective utilization of resources and knowledge sharing.
  • Provide customers, customers, partners and other individuals or groups interested in knowledge management or knowledge cooperation with an export-oriented interface (including participating in discussions, joining knowledge management networks, newsgroups and forums), and be responsible for handling the relationship between enterprises and the press and industry analysts. Because the study found that once a companyEnterprise knowledge managementIf they succeed, other enterprises will come to learn from them one after another, and some will even ask for corresponding knowledge management services.
  • Provide various services within the organization, such as knowledge product detection and recommendation, and provide necessary resource support for knowledge management pilot projects, such as professionals, funds and methods.
  • Share across the enterpriseKnowledge management informationThe way to share relevant information about new products or knowledge management is very key in the early stage of knowledge management.

Immediate Department of the Chief Knowledge Officer

For enterprises implementing knowledge management, in addition to setting up CKO, they should also establish and improve necessary knowledge management functional departments to form a relatively complete knowledge management organization system.

Under the leadership of CKO, the enterprise can set up the following functional departments directly under the leadership of CKO at the top of the company or the company headquarters.

  1) Knowledge management technology responsible forEnterprise knowledge managementPlanning, design, construction, operation and maintenance, updating and upgrading of technical infrastructure. The technical management content involved in this department overlaps with the information technology department led by CKO to a considerable extent. This technical overlap will be more serious in the early stage of knowledge management activities. Therefore, the Department can consider merging with the IT department or entrusting it department to manage itKnowledge management technology

  2) Knowledge base management department.Responsible for the internal management of the companyexplicit knowledge Investigation, registration and input of knowledge base, design, construction, organization and updating of knowledge base,Tacit knowledgeSource investigation, confirmation, recording and entry, external to the enterpriseKnowledge networkupperKnowledge resourcesConfirmation, acquisition, filtering, organization and entry of,Enterprise knowledge mapdraw.

  3) Knowledge asset management department.Be responsible for the investigation and evaluation of the company's knowledge,Knowledge assetsOperation, preservation and appreciation, application, maintenance and transaction of enterprise intellectual property rights.

  4) Knowledge service department.Be responsible for investigating the knowledge needs of enterprises, determining the key points of enterprise knowledge management, and the service provision and management of knowledge baseService managementAnd be responsible for the supervision and evaluation of the effect of knowledge management.

  5) Planning and research department.Be responsible for formulating the strategic plan of enterprise knowledge management, studying the development direction of enterprise knowledge management, putting forward countermeasures, and studying the relationship between knowledge management andEnterprise missionOr the best measures for the integration of strategic objectives, study the realization conditions of enterprise knowledge management and put forward reform suggestions, study the impact of knowledge management on enterprises and put forward preventive measures.

  6) Informal communication department.Be responsible for the establishment, operation and development of the company's internal knowledge group and other informal organizations, support and organize all kinds of informal communication activities in the company, record the important results of informal communication activities, and submit them to the knowledge base management department for inputknowledge base

  7) Knowledge management support department (CKO Office).Coordinate the relationship with other functional departments within the enterprise on behalf of the enterprise's knowledge management department, coordinate the relationship with the knowledge managers of various departments and knowledge management activities on behalf of CKO, coordinate the knowledge management activities of the enterprise, handle various relationships externally as the representative of the company's knowledge management, and provide various administrative support for the enterprise's knowledge management department or activities, such as finance, personnel Security, logistics, etc.

Quality requirements of Chief Knowledge Officer

First of all, CKO should be a master of cultural traction. In the final analysis, knowledge management is a conceptual change, focusing on changing people's mentality and habits.IBMIt is considered that knowledge management can change the way we work, how we learn and what we value (to change the way we work, how we learn and what we value). Therefore, CKO needs to have high prestige and invisibly educate everyone in the organization with the attitude of spring breeze and rain, moistening things silently. CKO needs to be familiar with the methodology of knowledge management implementation and be able to ensure scientific, systematic Comprehensively spread the fire of knowledge management to every corner of the enterprise. In foreign countries, sometimes the role of CKO will be played byChief Learning OfficerCLOIt is not unreasonable to assume the post.

Of course, CKO needs to be very familiar with the overall situation, operation mode and business process of the industry and enterprise. In this way, when designing the enterprise knowledge blueprint and knowledge management blueprint, CKO can find the most appropriate path and method to achieve the goal in combination with the actual situation of the enterprise.

According to the current situation of China, resource coordination ability is particularly critical for CKO. How to persuade the top management of enterprises to consistently and continuously invest in knowledge management? How to give full play to the strength of the team and let every department actively participate? After all, knowledge management is a long-term work across departments and organizations, and it is mostly carried out in the form of virtual teams. It can't last long just by a moment of passion. Therefore, CKO always needs to pay attention to establishing appropriate interest contracts, stimulating everyone's enthusiasm and coordinating various resources.

In addition, overall planning ability, systematic thinking abilityCommunication and coordination skillsThe ability to learn, innovate and promote execution is a necessary ability for the role of CKO.

At present, the status of CKO in China is still somewhat embarrassing, unlikeChief executive officerCEO、chief operating officer COO、Chief financial officerCFO has a clear division of responsibilities, rights and interests. How to accurately position the responsibilities of CKO according to China's national conditions is still in the process of practice and exploration. Practice shows that the work of promoting knowledge management in enterprises is generally held by information departments, human resources departments, and some enterprisesGeneral manager officeIt is also possible to take on the work of promoting knowledge management.

CKO andChief Information OfficerCIOs are often confusing. However, CIO cannot replace CKO. At present, Chinese CIO is mainly responsible for the overall management of the enterpriseinformation construction Most of the work focuses on the planning and construction of it information system, but the knowledge behind the information can not be effectively managed. CKO focuses on the management of knowledge, the most important intangible asset of the enterprise, and focuses more on the analysis of its content itself. The author believes that information management itself will gradually fall into the responsibility of CKO in the future, but CIO is still responsible for the planning and construction of enterprise information systems and tools. Of course, knowledge management itself also needs it system support, but CKO only needs to put forward requirements, and the specific establishment of IT system is left to CKOCIOThat's it.

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Comments (2 in total)

Tip: the content of the comment is the user's comment on the item“Chief Knowledge Officer"The discussion has nothing to do with our views and positions.
106.39.189. * published at 21:31 on December 8, 2015

Yes, the explanation is very clear

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M id aa3e7f68e38c053d75b3fa0e262204b6(Talk| contribution)Published at 15:48 on February 22, 2020

New understanding

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